Regional Property Manager

Job Title: Regional Property Manager

Department: Property Management

Reports To: Director of Property Management

Job Status: Exempt, Salaried

About the FHC: Formed in the Summer of 2010, the Fraternity Housing Corporation (FHC) exists to provide safe, competitive and attractive housing and meeting facilities for the members of Alpha Gamma Delta. Today, the FHC owns or leases almost over 65 Alpha Gamma Delta homes, dorms, lodges and suites across the United States. The FHC is committed to providing the highest quality property management support for each unique chapter served.

Job Summary: The Regional Property Manager supervises and directs the day-to-day property management and food service activities at select collegiate chapters. They have broad responsibilities for the properties in his or her assigned area that include staffing, maintenance and repairs, communication with collegiate officers and volunteers, collection of rents and fees, provision of food service, lease renewals, renovations and health/safety compliance. The Property Manager builds strong relationships with collegiate officers, advisors and vendors to ensure the properties under their supervision are well maintained, competitive and attractive.

Duties/Responsibilities:
Oversee the day to day property management at multiple locations within a region

Coordinate, execute and prioritize regular and as needed maintenance, repairs and cleaning for all locations

Manage, review and prepare Master Chapter Agreements, Resident Member Agreements and Landlord and University Agreements and Leases

Lead the collegiate housing team in all manner of facility management and policy; Regularly communicate with chapter leadership on chapter facility operations

Develop and manage vendor relationships and negotiate contracts

Ensure room, board, parlor fees and other chapter charges are collected in a timely manner

Work with the accounting department on billing and invoice payment

Complete budgets for each location annually and monitor financial performance at each location

Collect comparables for competitive student housing options for each local market annually

Work with staff and volunteers to lead the refinement of reporting processes and requirements

Serve as the primary liaison between the local facility and the FHC during any large-scale renovations, remodels or capital improvements

Supervisory Responsibilities: Property Management staff, including house directors, housekeepers, and maintenance staff, as applicable

Hire, train and supervise local employees, including house directors, housekeepers and maintenance staff

Set goals for performance and deadlines in ways that comply with FHC’s plans and vision

Organize workflow and ensure that employees understand their duties or delegated tasks

Monitoring employee productivity and providing constructive feedback and coaching

Maintain staff by recruiting, selecting, orienting and training employees and developing personal growth opportunities

Plans, monitors, and appraises job results

Competencies:
Customer focused – Build strong customer relationships and deliver customer-centric solutions

Communicates effectively – Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences

Situational adaptability – Adapt approach and demeanor in real time to match the shifting demands of different situations

Action oriented – Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

Balances stakeholders – Anticipate and prioritize the needs of multiple stakeholders

Required Knowledge/Skills/Abilities:
Demonstrate a willingness to be flexible, versatile and/or tolerant of a changing work environment, including frequently changing volunteer and professional partners and local staff

Work cooperatively and effectively with others to set goals, resolve problems and make knowledge-based decisions that enhance organizational effectiveness

Flexible, able to adapt to changing needs, shift priorities as required and enjoy working in a fast-paced environment

Able to anticipate problems and solutions; adept at critical thinking and able to trouble-shoot and problem-solve collaboratively and independently

Able to demonstrate sound decision-making in high pressure conditions with minimal oversight

Detail-oriented and organized

Open to constantly receiving feedback and adapting programs, staffing and resources to respond

Willing to seek out and engage in new opportunities for personal and professional development

Passionate about the fraternity/sorority experience and able to connect with constituents who come from a variety of different backgrounds, experiences and ages

Proficiency in Microsoft Office

Exceptional organizational and communication skills (both written and verbal, including exceptional presentation skills)

Education:
Bachelor’s degree in project management, higher education, business, or other relevant field

Experience:
2-4 years of relevant experience in residence life, property management or leasing preferable

Membership in Alpha Gamma Delta, another Greek organization, and/or knowledge of Greek letter organizations preferred

Physical Demands/Work Environment/Travel: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment is primarily in an office environment but involves frequent work performed from out-of-office locations for job related activities and occasional activities which are outdoors. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability and willingness to work from the International Headquarters offices in Indianapolis

Ability and willingness to travel out of state for up to a week at a time and up to 15% of total work time

Must possess a valid driver’s license

Ability to lift and carry 35 – 50 pounds at times for a distance of 20 feet

Ability and willingness to travel

Other Duties: The above statements are intended to describe the general nature and level of work being performed in this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Equal Employment Opportunity Policy: We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.