Would you like to make your next career step as Senior Application Specialist? Are you willing to be member of the 1st provider of integrated energy in Greece?
Randstad, on behalf of Ζenith, is looking for an experienced Senior Application Specialist!
The Senior Application Specialist position is full-time and permanent. You may work at our client’s premises in Athens, or in Thessaloniki.
If you’re the type of person we are looking for, then apply now!
benefits
The company offers the following benefits to the Senior Application Specialist position:
- Attractive remuneration package
- Monthly meal tickets
- Private medical insurance
- Fresh & friendly work environment
- Enrichment of technical skills with new technology stack
- Working in the 1st provider of integrated energy in Greece, with natural gas and electricity (!!!)
- Further career opportunities
responsibilities
As Senior Application Specialist, you’ll be responsible for providing 1st and 2nd level support to users, monitoring execution and providing quality assurance on scheduled development operations by 3rd party providers. You’ll report to the ICT Manager and more specifically your duties will be following:
- Define requirements related to core systems change requests and implement changes based on best-practices (solution design, application configuration, functionality testing, solution implementation of CRM related requirements)
- Familiar with security, data and compliance standards for CRM Tools, and responsible for ensuring these are followed in the evolution of the tool
- Execute all configuration changes and proactively monitors the tool for usefulness and data integrity
- Provide technical and process guidance to other members of the team and CRM project workstreams
- Play a hands-on role customizing and enhancing applications, leveraging experience with built-in admin, reporting, and development tools
- Manage ongoing reporting of CRM metrics and conduct ongoing research monitoring industry best practices
- Participate in application «deficiencies» analysis, in collaborations with the «Business Analyst» and 3rd party providers, aiming at improving the application
- Participate in application related projects and assists in the definition, execution and monitoring of milestones
- Develop and enhance application reports using tools inside & outside application
- Work with ICT resources to integrate one application with other applications.
- Play a lead role in evaluating new application technologies in order to make proposals for improving the current application and developing plans for their implementation in collaboration with the Business Analyst
- Support users’ requests to import data into application from various sources, following established assignment tools. Enhances import tools as needed
- Develop and maintain documentation regarding application systems configuration, application workflow, and business rules
- Perform SQL scripts in the Zenith Database in order to identify errors and resolve user issues
- Log all incoming requests in the ticketing system and attempts an initial troubleshooting / issue resolution
requirements
In order for your profile to match the Senior Application Specialist position, you need to have the following skills:
- 5+ years of proven working experience in a similar position, preferably in a multinational environment
- Degree in IT or relative field
- Proven hands on Dynamics 365 CRM experience (customization and configuration)
- Experience Training users on Dynamics CRM
- Ability to set priorities and organize his work in order to meet strict deadlines
- Project-focused attitude and ability to work proactively and efficiently
- Very good communication skills in both Greek and English
- Completed military obligations, if applicable
information
If you have any questions regarding this Senior Application Specialist vacancy, you can contact Konstantina at 216 6001379, from Monday to Friday between 10:00 and 16:00. We look forward to receiving your application, uploading your updated English CV by clicking the ‘apply now’ option.
In case that your application advances to the next stage, you may be automatically invited to submit a video, answering a few interview questions.
Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. All applications are considered strictly confidential.
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