ACADEMIC ADVISING & OUTREACH SPECIALIST

Recruitment Details

Recruitment Number VA1533

Posting Period 11/10/21-11/26/21

On Campus Only No

Working Title ACADEMIC ADVISING & OUTREACH SPECIALIST (Student Services Professional II)

Class Title STUDENT SERVICES PROFESSIONAL II

Level/Range/Grade 1

Salary Range (From $ to $) $4,304 – $6,120 per month / $51,648 – $73,440 annually (New employees should anticipate being hired at the beginning of the salary range)

Department Engineering Comp Sci & Cnst Mg

Number of Positions 1

FLSA Code Exempt

Status Regular: Permanent (after one-year probationary period)

Full-time/part-time Full-time

Pay Plan 12/12

CBU/MOU R04 – APC – Academic Support

Quick Link https://jobs.csuchico.edu/postings/6949

Hours Per Day 8 hours during the school year / 10 hours during the summer

Days Per Week 5 days during the school year / 4 days during the summer

Shift Day

Primary Duties

Working independently, under general supervision of the Associate Dean, the Student Services Professional (SSP II) independently performs moderately complex professional student services work. Under the primary work direction from the ECC College Advising and Retention Specialist (CARS), incumbent will use highly developed communication skills and personal contact to develop creative solutions, which address the needs of students in ECC. Responsibilities include: Direct academic advising for majors and minors within ECC departments/programs, and targeted outreach to current and incoming students within specific populations in ECC. Position will often be tasked with answering initial student questions and assisting SSP III with solving admission and retention problems for incoming and current students as well as assisting with the ECC Student Success Center (ESSC). Incumbent will perform student advisement, using a high degree of judgment, persuasiveness, and imagination and professional skills, to guide students on complex problems from the investigation and analysis stage through the solution and implementation stage. The purpose of this work is to assist students in making timely progress toward their degree objectives.

For a full description of job duties, please visit: https://csuchico.box.com/v/VA1533-Position-Description

MANDATORY VACCINATIONS:
As of September 30, 2021, the CSU requires all faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or have received a medical or religious exemption. Selected candidates should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/. Questions can be sent to: [email protected] (staff and management positions) or [email protected] (faculty positions).

Knowledge, Skills and Abilities

KNOWLEDGE:Incumbent must possess:Working knowledge of:

• The principles, practices, procedures, activities and major trends in the Student Services field to which assigned, or the ability to rapidly acquire such knowledge.
• Organizations, and Greek Life, or the ability to rapidly acquire such knowledge.
• The methods and problems of organizational and program management.
• Research and interview techniques.
• The principles of individual and group behavior.

General knowledge of:

• The organization, procedures, and activities of the specific campus to which the position is assigned.
• Techniques for recording, classifying, and interpreting factual information.

•

Fluent in the use of standard office equipment (computers, copiers, phones) and standard office software packages such as, Microsoft Office (Word, Excel, and Outlook).

SKILLS:Incumbent must possess:

• Judgment to recommend solutions to problems and changes in program procedures.
• Technical expertise to recommend change in program procedures; act as a spokespersons for the program in their area of expertise; and resolve problems within their area of assignment.
• Basic interviewing and counseling techniques.
• Planning skills.

ABILITIES:Incumbent must have the ability to:

• Rapidly acquire a general knowledge of the overall operation, functions and programs of the campus.
• Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts.
• Interpret and apply program rules and regulations.
• Collect, compile, analyze and evaluate data and make verbal or written presentations based on data.
• Reason logically, draw valid conclusions and make appropriate recommendations.
• Present clear and concise information orally and in written reports.
• Participate in and contribute to group meetings, conferences and interviews.
• Use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
• Obtain factual and interpretative information through interviews.
• Advise students individually and in groups on routine matters where required.
• Recognize multi-cultural, multi-sexed and multi-aged value systems and work accordingly.
• Make decisions and carry through with actions having implications with regard to other program or service areas.
• Perform assigned duties.

Required Education and/or Experience

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field.

AND

Two years of full-time professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth.

• A Master’s degree in a job-related field may be substituted for one year of the professional experience. Additional specialized experience which demonstrates the applicant has successfully applied the knowledge and abilities of a Student Services professional may also be substituted for required education on a year-for year basis.

Recruitment Preferences

Preference may be given to applicants with the following as they may be considered specialized skills:

• Degree in the Engineering, Computer Science, Construction Management, or STEM-related fields.
• Experience with retention efforts, advising for STEM majors, or student success initiatives.
• Experience with CRM- SalesForce, PeopleSoft, or Data Collection and Analysis.

Special Requirements

• California State University, Chico, in accordance with CSU policy, requires that the successful candidate complete a background check (including a criminal records check, sexual offender registry check, and/or fingerprinting) prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive. This position is considered a sensitive position based on CSU guidelines. Incumbent is responsible for the safety and security of Level 1 data, sometimes also referred to as Level 1 protected data. This is confidential information that is in most cases protected by statutes, regulations, or other legal mandates.
• The person holding this position is considered a “General Mandated Reporter’’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 (revised July 21 , 2017) as a condition of employment.

PHYSICAL REQUIREMENTS:
Incumbent/applicant will need to be able to perform the essential job functions (duties) of this position with or without reasonable accommodation, This position alternates between remaining in a stationary position operating a personal computer for long periods of time and frequently moving about inside the office. Must be able to travel across campus to other offices and buildings for meetings and events.

WORK ENVIRONMENT:
The College of ECC is often a fast-paced work environment in which we serve a large number of students and faculty across several departments and work on a variety of programs and projects. This position involves frequent interaction with students, staff and faculty to perform essential job functions. Must be comfortable relating to students in both formal and informal settings while maintaining a professional relationship. Service delivery can vary from individual sessions to group presentations.

Benefits

This position qualifies for benefits including tuition fee waiver (if eligible).

Benefit Information

CSU, Chico offers a number of benefits to its employees (e.g., sick leave, vacation, health insurance). Eligibility for standard CSU benefits is based on an appointment of half-time or more for a period exceeding six months. Employees appointed less than half-time or less than six months are not eligible for standard CSU benefits but do receive prorated sick leave and vacation.

Eligibility for Affordable Care Act (ACA) benefits is based on an appointment of at least three-quarter time, hired to work a minimum of 130 hours per month over the course of the appointment or works an average of 130 hours or more per month during the measurement period. The ACA guidelines provide for health coverage or FlexCash only. ACA does not provide dental or vision plan coverage.

About the University and Community

California State University (CSU), Chico is a comprehensive and residential public University, holding Hispanic-Serving Institution (HSI) designation and operating as part of the 23-campus CSU system. The University enrolls over 17,000 students from diverse cultural, ethnic, and socioeconomic backgrounds, with over half identifying as first-generation college students. Graduate and undergraduate programs boast high-quality research experiences, exceptional faculty mentoring, and civic and global engagement opportunities. The campus motto, “Today Decides Tomorrow,” is brought to life by inclusive pedagogy, experiential learning, and co-curricular programming. The Chico Experience prepares students to be critical thinkers, engaged citizens, and inspired stewards of environmental, social, and economic resources. Together, they will become leaders solving the challenges of the 21st century.

The campus is located in Northern California, 90 minutes from the state capital, Sacramento, and a three-hour drive from San Francisco Bay Area. A safe residential community, Chico offers year-round natural beauty, outdoor leisure activities, and a thriving arts, music, and events scene. We acknowledge and are mindful that CSU, Chico stands on lands that were originally occupied by the first people of this area, the Mechoopda, and we recognize their distinctive spiritual relationship with this land and the waters that run through campus.

CSU, Chico is committed to recruiting outstanding candidates who reflect the diverse, intercultural, and intersectional identities of our student body. The ideal candidate will embrace our values predicated on the primacy of student success and the elimination of achievement gaps, have demonstrated experience working with diverse populations, and will contribute to policies, programs, and activities that support an inclusive, accessible, and equitable learning and working environment.

The University is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.

Open Date (posting open date) 11/10/2021

Close Date (posting close date) 11/26/2021

Open Until Filled No

Applicant Documents

Required Documents

1. Résumé

2. Cover Letter

Optional Documents

1. Optional Applicant Documents