International Care Advisor, Senior

Company Overview:
At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes. We’re treating cancer, one patient at a time. Join us and make a difference every day.

MSK requires all new hires, volunteers, and vendors who come onsite to provide proof of COVID-19 vaccination. This is based on the COVID-19 vaccines’ high level of protection and our shared responsibility in protecting our patients.

Job Description:
Senior International Care Advisor

The Bobst International Center was founded in 1997 so that physicians and patients from abroad could acquire appropriate referrals and expedited access to MSK. In addition to English, our staff is fluent in Arabic, Cantonese, French, Greek, Polish, Portuguese, Haitian Creole, Hindi, Mandarin, Spanish, and Swedish

We provide guided access to MSK for international patients and represent the MSK brand by making a positive first impression and shepherding patients through their scheduling experience. The Senior Care Advisor will improve MSK access by fielding incoming inquiries and requests and matching patients to the best possible service. We coordinate appointments based on diagnosis, geographic location, and preferences. We anticipate issues and remove obstacles for new patients by assisting with acquiring records and reports.

You are:
An effective communicator, capable of determining how best to reach different audiences and executing communications based on that understanding

Flexible in your approach and demeanor in order to align with the shifting demands of evolving circumstances

Adept at creating partnerships and working collaboratively to meet shared objectives and goals

Capable of building strong customer relationships and delivering customer-centric solutions

A good decision-maker, with proven success at making timely decisions that keep the organization moving forward

Willing to take action and eager to accept new opportunities and tough challenges with high energy, and passion

You will:
Act as part of an administrative and clinical team to receive, assess, and bring to resolution all new visit (external and internal) requests for physician services within the International Center

Screen requests according to Service and Physician criteria to ensure the most accurate scheduling

Triage and assist with incoming calls from patients, caregivers, internal and external departments

Distill complex information to foreign patients of diverse backgrounds

Exceed patient expectations with your accessibility, knowledge, generosity, partnership, and support —serving as a guide for patients, caregivers, and clinical leadership

Demonstrate flexibility and willingness to perform a variety of tasks across the team

You have:
High School Diploma/GED, Bachelor’s degree preferred, or in lieu of a degree, 1-3 years of healthcare experience

Knowledge of medical terminology and proficiency in Microsoft Office

Ability to handle acutely ill patients in stressful situations

Hours: Monday-Friday 9 am – 5 pm with the flexibility to work between the hours of 7:00 am and 7:00 pm as needed

Fluency in Arabic strongly preferred, OR fluency in another foreign language

Closing:
MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.