Billing Specialist, College Rings

JOIN THE BEST TEAM ON THE FIELD IN SPORT, SPIRIT & ACHIEVEMENT
At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our three distinct brands – BSN SPORTS, Varsity Spirit and Herff Jones – and our network of 9,000+ employees and independent representatives, we are proud to partner with schools, colleges and universities across the country to transform the student journey in SPORT, SPIRIT and ACHIEVEMENT.
Are you looking to play an important role on a winning team? Are you looking for more than “just a job,” but a place where you can truly thrive and have your daily contributions make a real difference in someone’s life? At Varsity Brands we’re a growing company where you can lend your skills and talents in support of a greater mission. In return, you get to work with great people on challenging assignments that will accelerate your professional growth.
HERFF JONES, Customer Service Coordinator – Indianapolis, IN
Your Opportunity:
The Herff Jones Customer Experience team is looking for a Billing Specialist to join our College Ring team in Indianapolis, IN.
This is a Regular Fulltime position with benefit eligibility including, medical, dental, vision, life, 401(k), paid time off, and additional voluntary benefits.
Typical working hours are Monday through Friday from 8 am to 5 pm
Some overtime may be needed and/or required during peak season which may include Saturdays.
Here’s How You’ll Make an Impact:
The Billing Specialist is responsible for being the processor and subject matter expert for billing of our college ring orders. In this role, the Billing Specialist will work closely with our manufacturing team and College Customer Service Team to ensure timely completion of all billing tasks, including communication, work process, and workflow. A strong focus on supporting the team with billing accuracy, clear communications, SLAs and a balance of priorities will be key to operating successfully in the role.
What We Want You to Accomplish:
First 180 Days:

• Learn and understand product details and tools for successful ring order billing

First Year

• Learn and understand the billing process and account intricacies required
• Provide on time billing for all college ring orders

First 120 Days:

• Establish strong relationships partners and anticipate their needs.
• Demonstrate ability to navigate customer service systems independently and fulfill customer service agreements to support sales partners win new business
• Become subject matter expert for college ring billing

What You’ll Be Doing On A Daily Basis:

• Process accurate and timely billing for all college ring orders received for shipment
• Process necessary research for partner commission questions
• Comprehend and maintain Oracle billing tables for billing purposes
• Maintain accurate and current records on all special billing circumstances
• Monitor and audit orders with payment plan specialist to ensure payment prior to shipments.
• Perform all billing functions related to new orders, cancellations, reorders, and remakes proficiently
• Other projects and tasks as needed

What You’ll Bring to the Table:

• Highschool Diploma or GED required
• Secondary education preferred
• Proven success to effectively communicate (listening, writing and verbal) across all levels of an organization resulting to meet product delivery deadlines.
• Previous success in a Billing function and Customer Service role working with multiple accounts with strong problem solving and organization.
• Moderate skills with Microsoft Office (specifically Excel) and learning new systems/technology with understanding some work is processed manually.
• Demonstrated success managing multiple processes and tasks at a time with strong organizational and detail skill.

Physical Requirements

• Daily activity includes but is not limited to reading, communication, lifting, carrying, sitting, grasping, reaching
• Use of a step ladder to retrieve customer files as needed
• Being able to sit for long periods of time
• Ability to look at a computer for extended periods of time
• Ability to work alone in a quite environment

THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES – HERFF JONES
Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones’ products include class rings and jewelry, caps and gowns, yearbooks, diplomas, frames, announcements and Greek accessories as well as motivation and recognition programs. Since 1920, our team has worked alongside students, faculty and staff on campuses nationwide to help build a stronger community and celebrate student milestones. Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years.
Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age, or disability.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Physical Setting:

• Call center
• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

COVID-19 considerations:
Associates are required to wear a mask, regardless of their vaccination status and practice social distancing.

Work Location: One location