Hotel Ella Sales + Operations Supervisor


Located in downtown Austin and walking distance to the University of Texas campus, Hotel Ella is a stylish boutique hotel housed in the historic Goodall Wooten House, one of Austins original landmark estates. Constructed in 1900, the Greek revival-style mansion underwent an extensive renovation in 2013, and now offers the perfect balance between modernity and a rich history rooted in the fabric of the neighborhood and the university. With 47 guest rooms, a cabana-lined pool, and a wrap-around veranda overlooking our front lawn, Hotel Ella features beautifully designed outdoor and indoor spaces perfectly suited for your vacation, wedding, corporate event and more.


We are proud to offer competitive wages, health benefits, 401k plans, paid-time off for employees working 25+ hours a week, and a 50%-off employee discount across ALL New Waterloo restaurants.


As an expanding hospitality company based in Austin, Texas we are looking for candidates that are passionate about hospitality and have a yearning to grow very quickly. This position allows you to develop your career in two exciting departments simultaneously. This position will report directly to the Front Office but will act as a support to our Sales Team when it comes to Group Room Blocks.

The Sales and Operations Supervisor is a brand new position that incorporates both Front Office MOD(Manager on Duty) and Group Rooms Coordinator responsibilities. This position would report directly to the Director of Front Office, and act as Front Office Representative in resume and BEO meetings. As a Supervisor, you will be responsible for holding the Front Office team accountable to department standards, assist with training, guest resolution, and managing group blocks. Managing blocks will consist of coordinating reservations, rooming lists, contracts, and maintenance in the PMS system. As a 47 room property, the Sales and Front Office departments need a Supervisor to champion these responsibilities, and lead the Front Office through heavy arrival and departure days.


New Waterloo is an independent hospitality company. We are students, teachers, and leaders. Bartenders, hotel managers, hostesses, and event planners. Architects, artists, and chefs. Writers, photographers, and travelers. Hospitality is in our blood. Our brands include South Congress Hotel / Hotel Ella / El Rey Court / La Condesa / Sway / Café No Sé / Mañana / Central Standard / Otoko / Il Brutto / Butler Park Pitch & Putt.

This position may be expected to perform other tasks and duties as needed or as directed. Employee responsibilities and job descriptions are subject to review and revision. Employees should develop + maintain the New Waterloo culture, values, and reputation with fellow staff, guests, vendors and partners.

New Waterloo is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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