Reports To: Mountain Operations Management
FLSA Status: Non-Exempt
Salary: $13/hour
Summary:
To operate the Chair Lifts properly and safely, ensuring an exciting, safe, memorable experience for all guests.
Duties and Responsibilities Include:
(Other duties may be assigned.)
Ensure timely and efficient opening and/or closing procedures of the Chair Lift or Tubing area achieving company safety standards
Monitor guests on lifts/rides and in line queues, checking for the appropriate passes and tickets in a customer service friendly way
Performs safety checklist daily before opening ride to patrons
Provides and practices a safety-oriented environment for participants. Is always aware of surroundings and any change in sound or mechanical issues
Actively engages with guests to assist in the overall objective of fun and recreation
Follows established safety procedures
Provide guests with appropriate information, verbal or written, upon request to promote excellent customer service. Respond to complaints to ensure satisfaction. Greet and speak with our guests in a professional, friendly manner
Be proactive and look out for any unhappy guests. Use your initiative to solve issues and leave customers feeling valued
Maintain a clean, pleasant, and professional image to guests, and employees
Assist Greek Peak Mountain Resort guests with safety instructions, boarding and exiting the Chair Lift
Provides assistance to other areas of the resort to contribute to its smooth operation. Properly communicates any special event needs in a timely and respectful manner
Utilizes the proper maintenance and timeliness of log books, safety checks and incident reporting
Performs special projects and assignments as directed
Complies with all state and federal laws, company policies and procedures
Performs required on-going training to ensure customer service and overall safety is of extremely high importance
Ensure manufacturer’s recommended operating and safety procedures are followed
Attend department and all employee meetings as required
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Licenses/Certifications/Special Requirements:
Must be at least 18 years of age or older.
Education/Experience:
High school diploma or general education degree (GED); or equivalent combination of education and experience.
Department: Ski & Ride
Employment Status: Part TimeSeasonal
Location: Greek Peak Mountain Resort
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